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Privacy Policy

1. Introduction
Welcome to Intellectra. As a community interest company (CIC) and limited company (LTD), we are dedicated to respecting your privacy and safeguarding your personal data. This policy outlines how we collect, use, and protect your information when you engage with our website, products, and services.


2. Data Collection and Use
We may collect and process the following types of personal data:

  • Identity Data: Your name, title, and affiliated company.

  • Contact Data: Your email address, phone number, and physical address.

  • Financial Data: Payment card details (securely processed via our payment providers).

  • Technical Data: IP address, browser type, device information, and usage statistics.

  • Marketing and Communication Preferences: Your opt-in/opt-out status for promotional materials.

 

Purposes of Data Processing:

  • Order Processing and Payment Management: To facilitate the purchase of products or services.

  • Communication: To inform you about product updates, special offers, and customer support.

  • Legal Compliance: To meet regulatory and tax obligations.

  • User Experience Enhancement: To analyze how our services are used and improve them accordingly.

 

3. Legal Bases for Processing
Intellectra processes your personal data under the following lawful bases:

  • Consent: You have provided clear consent for specific activities.

  • Contractual Obligation: Processing is necessary for fulfilling a service agreement or transaction.

  • Legal Compliance: For adherence to applicable laws and regulations.

  • Legitimate Interests: For business improvement and user support, balanced against your rights and interests.

 

4. Data Sharing
Intellectra shares data under these conditions:

  • Payment Processing: Collaborating with secure payment service providers.

  • Service Delivery Partners: For essential operational support and service provision.

  • Legal and Regulatory Authorities: Where required by law.

  • Marketing Service Providers: Only with your consent for promotional activities.

 

5. Data Security
Intellectra uses robust technical and organizational measures to safeguard your data, but no system can guarantee absolute security. We continuously monitor and improve our systems to protect against unauthorized access or data breaches.
 

6. Your Rights
As per GDPR and UK data protection laws, you have rights including:

  • Access: Request a copy of the data we hold about you.

  • Correction: Rectify inaccurate or incomplete information.

  • Erasure: Request the deletion of your personal data, under certain conditions.

  • Restriction and Objection: Limit or oppose specific data processing activities.

  • Data Portability: Receive a copy of your data in a usable format.

To exercise these rights, please contact us at enquiries@intellectra.co.uk
 

7. Changes to the Policy
We may update this policy to remain compliant with the legal requirements of UKGDPR, EUGDPR and ICO. Revisions will be communicated through updates on this page.

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8. Contact Information
For any questions or concerns, contact us at enquiries@intellectra.co.uk

 

Cookie Policy
1. Introduction
Intellectra uses cookies and similar technologies to enhance your browsing experience. By using our website, you consent to our use of cookies as outlined in this policy.
 

2. What Are Cookies?
Cookies are small data files stored on your device to help improve functionality, remember user preferences, and analyze usage patterns.
 

3. Types of Cookies We Use:

  • Essential Cookies: Necessary for site functionality.

  • Performance Cookies: Collect data on site usage to enhance performance.

  • Targeting Cookies: Used for tailored marketing (only with your consent).

 

4. Managing Cookies
You can modify your cookie preferences through your browser settings. Note that disabling certain cookies may affect your experience.
 

5. Third-Party Cookies
Our website may use cookies from third parties, such as analytics providers and advertising partners, which are governed by their respective privacy policies.
 

Purchase Policy
1. Payment and Billing
All payments for products and services provided by Intellectra are processed securely. We accept various payment methods, including credit and debit cards, and use trusted third-party payment processors. Your financial information is managed in compliance with PCI DSS standards.
 

2. Refunds and Cancellations
Refund requests must be submitted within [number of days, e.g., 14 days] of purchase. Refund eligibility depends on the nature of the product or service. Contact us at [email@example.com] for further assistance.
 

3. Delivery of Services
Products and services purchased will be delivered as per the terms outlined during the transaction. Digital services are typically fulfilled immediately unless otherwise stated.


4. Liability and Dispute Resolution
Intellectra is committed to providing high-quality products and services. In the event of any issues, please contact us to seek a resolution. Any unresolved disputes may be subject to mediation or other legal avenues as per UK laws.


5. Changes to This Policy
We may update this policy to reflect changes in our services or legal requirements. Please review this page periodically for updates.

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